Case 02 · HORECA

Emily Resort
Hotel & SPA resort near Lviv: 270 rooms, restaurants and a medical center. The goal - improve communication with guests.

Problem
guest requests every day
of guests waited more than 5 minutes for a reply
Solution
- AI concierge in Telegram and on the website - bilingual, UA & EN
- Integrated with Oracle Hospitality: real-time availability and pricing
- Books directly - with no manager involved
Result
average reply to a guest













